Access the collaborator code

Purpose: give us the 4-digit collaborator request code so we can submit an access request and debug/fix theme issues. The code only lets us submit a request—you still approve access in your admin.

Find your 4-digit code

1. Log in to Shopify admin.
2. Go to Settings → Users
   • Non-organization stores: Settings → Users & permissions.
   • Organization/Plus stores: Settings → Users.
3. Open Security.
4. In Collaborators, click the 4-digit code to copy it. Share this code with us.
   Reference: Shopify Help Center — Collaborator accounts: https://help.shopify.com/en/manual/your-account/users/security/collaborator-accounts

Require the code for all requests (recommended)

1. Settings → Users (or Users & permissions) → Security.
2. In Collaborators, enable Only people with a collaborator request code can send a collaborator request.
   Reference: Shopify Help Center — Collaborator accounts: https://help.shopify.com/en/manual/your-account/users/security/collaborator-accounts

Regenerate the code

1. Settings → Users (or Users & permissions) → Security.
2. Collaborators → Generate new code.
3. Confirm. Old codes stop working immediately.
   Reference: Shopify Help Center — Collaborator accounts: https://help.shopify.com/en/manual/your-account/users/security/collaborator-accounts

Approve or reject our request

1. Settings → Users (or Users & permissions).
2. Collaborators → open the pending request.
3. Approve or Reject. You can adjust permissions later.
   Reference: Shopify Help Center — Collaborator accounts: https://help.shopify.com/en/manual/your-account/users/security/collaborator-accounts

What partners see (context)

Partners request access from the Partner Dashboard and must enter your 4-digit code if required. If the code is wrong, the request isn’t sent.
Reference: Shopify Partners — Requesting access to a client’s store: https://help.shopify.com/en/partners/manage-clients-stores/request-access

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